Do you lack the appropriate resources to provide great customer service for your business?
(Did you ever have to do damage control because your team did not do a great job of servicing your customers? Didn't that leave you frustrated?)
When you get complaints from your customers about poor customer service, it is frustrating!
What's even more frustrating is that your customer service staff, who are supposed to be experts don't know how to handle your customers in the appropriate way.
What happens if customer service issues are not fixed immediately?
Unhappy customers spread negative comments. You have to spend time and effort to counteract the negative information rather than focus on growing your business. The techniques and strategies (sandbags) you use for damage control might not work all the time. You could potentially lose a significant amount of business.
What can you do to rectify the problem?
You will have to either spend more money in training the existing staff or hire more qualified people.
Can you be sure that your customer service issues will go away even after you spend money in training?
How do you know that the training your team gets is sufficient or will guarantee success? Are you willing to experiment with your customers with the knowledge you get from training programs?
You cannot build a house with 2 bricks and a hammer. You need the appropriate building materials and skilled people who know how to put it together.
Presenting - Acamay service reps
You get well trained and highly qualified customer service representatives who can handle any mood your clients are in. Our staff undergo extensive psychological training from our inhouse psychologist to handle different types of customers and methods to solve their problems, before they ever take a call with the client.
This gives our staff the ability to handle various types of customers. Whether it is a calm, inquisitive, demanding, irritated or an angry customer. You show your customer, our staff can handle them.
What else can you expect
Issues resolved within a short number of call backs
We take time to understand the exact problem your customer
needs help with. Find out the appropriate solution and respond back
quickly. This drastically reduces the number of times we have to
communicate back and forth with your customer to resolve their problem.
Convert to loyal fans
Customer service is always not about great phone manners. Phone
manners alone cannot satisfy customers unless their problem gets fixed
correctly. Our staff understands the problem well, research and find the
correct solution for your customers. Phone manners, understanding the
psychology combined with accurate replies converts customers into loyal
fans of your business.
Live agents
Are your concerned if your customer calls will go
unanswered or go to a voice mail? Our team is configured in such a way
that all your customers will be answered by a real person. There is no
substitute to a human touch.
Chat, phone and email
Your business needs to be flexible in this competitive
world. Offering different options to your customers to contact you
increases your competitiveness. Our staff can answer on your behalf by
using phone, email or live chat. You instantly look like a large
corporation.
Regular business hours or 24/7
Choose the hours that fits your business needs. You can
choose our business hours only or the 24/7 plan. Our 24/7 plans are
affordable even for the smallest businesses.
Other benefits you get
- Trained staff ready to start immediately
- Useful reports that provides excellent insights
- Local number for your customers to call in
- Close to 100% uptime
- Save atleast 40% of your current costs
- Staff who have ability to convert a visitor into a sale
- Pain free transition of your tasks
Why mood is an important factor in customer support?
Every customer is different. They would be in various states of mood when they call in for customer support. Some would be in a normal state, some mildly upset and some would be angry when they call. A customer support rep would not only need to have the appropriate information to answer but also should be able to handle the different moods effectively.
Not every rep can gauge all the different moods a customer is in and respond to them appropriately. Customers come from different backgrounds, age groups, genders, environments and so on. The combinations are numerous. The only way to handle customers effectively is to get your customer support staff trained in customer psychology.
Where would you find such training. How much time and money would you invest on it. Are you certain you will get positive results? Don't worry about any of these. Allow us to handle your customer support.
How are we different?
Our reps use customer psychology techniques when handling your customers. Other customer support reps undergo "off-the-shelf" customer training, making them less effective when responding to complex customer moods. Our customer support reps receive intensive ongoing training in customer psychology, by our inhouse psychologist, giving us the ability to handle any mood your customer is in.
All your customer has to do is make a call and talk to our (your) customer service staff. The result is a very happy customer who becomes a loyal fan.
The sailor knot guarantee
We are very confident that our work is as tight as a sailor knot. We guarantee that you will not lose clients because of our phone manners or ability to calm and answer your clients. In case you are dissatisfied with our services for any of these reasons you can cancel it anytime by giving a 30 day notice.
Get your quote today
FAQ
1) How long is the contract period
Our contract is very flexible, so that you don't feel boxed in for
many years. It is a one year contract. However you have the ability to
cancel within 30 days. We trust the quality of our services which is the
main reason why we can offer such a flexible contract period.
2) Who do I call if there are issues
You always have a point of contact. 1-855-482-6939 is our number where
you can reach someone 24/7. You will also be assigned with project
manager. We will give their email, IM and phone numbers to you and you
can contact them as needed.
3) How do I transfer my calls to you
It is very easy. We will give you a local number and all you have to
do is to forward your calls to this number. That's it. We will start
handling your calls after that.
4) Can you get a number with an area code I want
Yes, just let us know any area code you want. We will get the number
5) How often is the billing
We will send the bills on a monthly basis. The details will be
attached so that you can get good information on what is going on.
6) What if you get multiple calls at the same time
We can handle upto 32 calls at the same time for a single phone line.
So we are well prepared to handle your peak call volume.
7) What is your uptime?
Close to 100%. We have multiple Internet providers and electric generators to back the operations.
8) What is the price
Your price is dependent on whether you want phone coverage during
your business hours or 24/7. You can also choose phone, email and live
chat support or all three options. Contact us to give you a custom price
that is specific to your need.
9) What is the warranty
If you are not satisfied with our service you can cancel our services by giving a 30 day notice.
10) How can I pay
You can pay by check, credit card or paypal
11) What are the hours you can support
We can provide phone/live chat/ email support during your business
hours or 24/7. You choose the best option that works for you.
