So there is nothing wrong with having customers with issues. (Offer them a red carpet welcome.)

It is how you handle them that matters. In most cases it is not the issue itself but how the customer care representative handles it that affects business. Even if the issue is bad, if you are able to handle the customer's anger quite well, half the problem is solved. Therefore how you handle a customer is of great importance.

Issues with customers are solved better if you regard them as children.

Children? You might wonder.

Have you ever tried to console a wailing kid?

Whatever you say does not enter the kid's system. The kid is wailing at 140 decibels and you have to shout your lungs out to be heard over it. Oh that must be really tough.

And pointless.

An angry customer is like that wailing kid. Trying to talk sense into him is pointless. If the customer support representative does not know how to handle the customer's anger, you are at the risk of losing a customer.

At Acamay, we employ psychology to provide great customer service. Our reps not only understand the issue but also the person who is affected by it: namely your customer. When you understand people and their emotions and how they see the issue, it becomes a lot easier to solve it.

Presenting Acamay's Outsourced Customer Service

With outsourced customer service at Acamay, our in-house psychologist trains our customer support representatives in how to treat a customer. This intensive training equips our reps to handle a customer, regardless of their state of mind. This way, you truly get the essence of 'customer care'.

Outsourced customer service also saves overhead costs and a lot of time. You can now concentrate on more pressing matters and leave customer support to the trained customer care professionals.

Call us now to benefit from our outsourced customer service!